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June 14, 2009



I am real happy to hear that the factory finally got the correct parts out to you. I was really embarrsed when you first advised me of the situation. . . .But I am glad it is finally over and you can enjoy your shade at last. Have a great day!
Sarah B.
Design Consultant


Thanks, Sarah: Your team, especially Annette, was great. My hope is that the new factory "learns" a bit and provides the correct brackets the first time 'round (with covers). If someone had not installed the blinds previously, it might be a very confusing scenario -- the the initial brackets, I'd have torn up the blinds trying to hook them onto the too-short brackets. But, again, did a great job in seeing that we got the right parts.

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